1. Acceptance
By using the A&R AI Customer Assistant available on BoilerRepair.net, you agree to these Terms and Conditions.
If you do not agree with these terms, you should discontinue use of the AI assistant.
2. Purpose of the AI Assistant
The AI Customer Assistant is provided to:
- Answer general customer questions
- Collect information relating to boiler repairs
- Assist with booking requests
- Provide information regarding service plans
- Assist with warranty enquiries
- Help direct customers to the appropriate support
The AI assistant is intended to support our customer service team and improve response times.
3. Scope and Limitations
The AI assistant provides automated responses based on the information available to it.
Although we aim for accuracy, responses may occasionally be incomplete, outdated, or unsuitable for your specific circumstances.
The AI assistant does not provide professional engineering, legal, financial, or safety advice.
Information supplied by the AI assistant should not be relied upon as a substitute for advice from a qualified engineer.
4. Emergency Situations
The AI assistant must not be used in an emergency.
If you suspect a gas leak, smell gas, or believe there is an immediate danger to life or property, leave the premises if necessary and contact the National Gas Emergency Service immediately using the appropriate emergency telephone number.
5. Booking Requests
Submitting information through the AI assistant does not create a contract or guarantee an appointment.
Appointments are confirmed only after review by our customer service team.
6. User Responsibilities
You agree to:
- Provide accurate information
- Keep your contact details up to date
- Avoid submitting false or misleading information
- Use the AI assistant lawfully
7. Prohibited Use
Users must not:
- Attempt to disrupt the AI service
- Upload malicious software
- Submit unlawful content
- Attempt unauthorised access to systems
- Misuse the service in any way
We reserve the right to restrict access where misuse is detected.
8. Privacy
Information submitted through the AI assistant is processed in accordance with this Privacy Policy.
By using the AI assistant, you consent to the processing of information necessary to provide the requested services.
9. Intellectual Property
All website content, software, branding, logos, text, graphics, and AI functionality remain the property of BoilerRepair.net or its licensors unless otherwise stated.
10. Limitation of Liability
To the fullest extent permitted by law, BoilerRepair.net shall not be liable for any loss, damage, delay, or inconvenience arising from reliance on information generated by the AI assistant.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
11. Availability
We aim to keep the AI assistant available at all times but cannot guarantee uninterrupted access.
The service may be suspended for maintenance, updates, or technical reasons without prior notice.
12. Changes to These Terms
We may update these Terms and Conditions periodically.
Continued use of the AI Customer Assistant after changes have been published constitutes acceptance of the revised Terms.
13. Governing Law
These Terms and this Privacy Policy are governed by the laws of England and Wales.
Any disputes arising from the use of BoilerRepair.net or the A&R AI Customer Assistant shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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We will get back to you as soon as we pick up your enquiry. Thank you for considering us to undertake your work.