Privacy Policy

1. Introduction

Welcome to BoilerRepair.net.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, contact us, use the A&R AI Customer Assistant, book our services, or otherwise interact with our business.

We are committed to handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

By using our website, you agree to the practices described in this Privacy Policy.

2. Who We Are

BoilerRepair.net provides boiler repair, servicing, maintenance, diagnostics, warranty assistance, and related heating services.

Website: https://boilerrepair.net

Customer Service Email: jobs@engineerteam.co.uk

Business Name: [Insert Legal Business Name]

Business Address: [Insert Address]

Telephone: [Insert Telephone Number]

If you have any questions regarding this Privacy Policy or how your information is used, please contact us using the details above.

3. Information We Collect

Depending on how you interact with our website or services, we may collect the following information.

Personal Information

• Full name
• Postal address
• Property address
• Email address
• Telephone number
• Boiler make and model
• Appliance details
• Fault descriptions
• Appointment preferences
• Service history
• Warranty information
• Photographs you choose to provide
• Any information included in messages submitted through our forms or AI assistant

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referral website
• Pages visited
• Time spent on the website
• Date and time of access

This information helps us improve website performance and security.

4. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange boiler repairs
• Schedule engineer appointments
• Provide quotations
• Manage service plans
• Process warranty enquiries
• Contact you regarding appointments
• Send updates relating to your enquiry
• Improve customer service
• Improve website functionality
• Prevent fraud and misuse
• Meet our legal obligations
• Maintain internal business records

We only collect information that is relevant and necessary for providing our services.

5. Customer Enquiries

When you submit an enquiry through our website, telephone, email, or AI assistant, we may collect information such as:

• Name
• Email address
• Telephone number
• Address
• Boiler details
• Description of the issue

We use this information to respond to your enquiry, provide quotations, arrange appointments, or offer further assistance.

We do not use enquiry information for unrelated marketing unless you have given your consent.

6. Boiler Repair Bookings

When booking a repair or service, we require sufficient information to arrange your appointment.

This may include:

• Property address
• Contact information
• Boiler make and model
• Fault description
• Preferred appointment dates
• Access information

Booking requests submitted through our website or AI assistant are requests only. An appointment is not confirmed until we contact you with confirmation.

7. Service Plans

If you enquire about or purchase a service plan, we may store information including:

• Customer details
• Property details
• Boiler information
• Service history
• Renewal dates
• Plan type
• Communications relating to your plan

This information enables us to administer and support your ongoing service agreement.

8. Warranty Enquiries

To assess warranty eligibility, we may collect:

• Boiler serial number
• Manufacturer details
• Installation date
• Proof of purchase or installation
• Service history
• Supporting photographs or documentation

This information is used solely for processing and managing your warranty enquiry.

9. The A&R AI Customer Assistant

BoilerRepair.net provides an AI-powered customer assistant to help visitors obtain information and submit service requests more efficiently.

The AI assistant may assist with:

• Boiler repair enquiries
• Booking requests
• Service plan information
• Warranty enquiries
• Frequently asked questions
• Collecting information required for engineer visits

The AI assistant is designed to improve customer service but does not replace advice from a qualified engineer.

Responses generated by the AI assistant are intended as general guidance and may occasionally require verification by our staff.

10. Information Submitted Through the AI Assistant

Any information entered into the A&R AI Customer Assistant may include:

• Personal details
• Property information
• Boiler details
• Appointment preferences
• Fault descriptions
• Uploaded photographs
• Warranty information

This information is securely processed and may be reviewed by authorised staff to respond to your enquiry or arrange services.

Please do not submit sensitive personal information unless specifically requested.

11. Data Processed Through Make Automation

To improve efficiency and reduce response times, BoilerRepair.net uses Make (formerly Integromat) to automate certain business processes.

Information submitted through our website or AI assistant may be securely transferred between approved systems using Make automation.

Examples include:

• Website enquiry forms
• AI assistant conversations
• Internal booking systems
• Customer management systems
• Email notifications
• Engineer scheduling systems

Automated workflows are used solely for legitimate business purposes and operate using encrypted connections wherever available.

Only authorised personnel have access to the information processed through these workflows.

12. Email Processing

Customer enquiries and booking requests may be forwarded to:

jobs@engineerteam.co.uk

Emails sent to this address may be processed by authorised staff for purposes including:

• Responding to enquiries
• Scheduling engineer visits
• Managing repairs
• Handling warranty claims
• Administering service plans
• Providing quotations

Emails may also be retained as part of our business records where required for customer service, legal compliance, or dispute resolution.

13. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember user preferences
• Maintain website security
• Improve website performance
• Understand how visitors use our website
• Measure the effectiveness of website content

Some cookies are essential for the operation of the website and cannot be disabled.

Non-essential cookies will only be used where required consent has been provided.

14. Website Analytics

We may use analytics services such as Google Analytics or similar tools to understand how visitors interact with our website.

Analytics information may include:

• Pages viewed
• Time spent on pages
• Device type
• Browser information
• Approximate geographic location
• Referral source

Analytics data is used only to improve our website and customer experience and is not used to identify individual visitors unless required by law.

15. Sharing Your Information

We never sell your personal information.

We may share information where necessary with trusted third parties including:

• Heating engineers
• Technical support providers
• Website hosting providers
• IT service providers
• Secure automation platforms
• Email service providers
• Legal advisers
• Government or regulatory authorities where legally required

All third-party service providers are expected to protect your personal information appropriately.

16. Legal Basis for Processing

We process personal information using one or more lawful bases under UK GDPR, including:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

17. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Deliver our services
• Meet legal obligations
• Resolve disputes
• Maintain business records

Information that is no longer required is securely deleted or anonymised.

18. Security

We use appropriate technical and organisational security measures designed to protect your information against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

While we work hard to protect your information, no online service can guarantee complete security.

19. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent where processing relies on consent
• Request a copy of your personal data in a portable format
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details provided below.

20. Contact Us

For privacy questions, data requests, customer enquiries, or service-related matters, please contact:

Email: jobs@engineerteam.co.uk

Address: Unit 9, Medlock Court, Openshaw, Manchester M11 2NB

Telephone: 0161 220 3712

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or technology.

The latest version will always be available on boilerrepair.net.